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Agent Features |
LiveHelp |
| Automatic Changing Icons | |
| Canned Responses | |
| Emailed Transcripts | |
| Push Pages | |
| Audible Alerts | |
| Visual Alerts | |
| Spell Checker | |
| Secure Chat | |
| 'Is Typing' status | |
| Department Specific Chat | |
| Multi-Language Support | |
| Block Visitor | |
| Chat Transfers | |
| Auto 'Away | |
| Live Engaging | |
| Live Chat Translation Option (premium service) | |
| Detect when a visitor leaves your site | |
| Rule based live enaging with custom text for each visitor | |
| Prospect detection | |
| Multiple concurrent chat sessions in separate windows | |
| Email signature | |
| Out of hours 'leave a message' email form | |
| Waiting chat queue messages | |
| Built-in 'click to call back' allowing visitors to request a manual telephone call at a time of their choosing | |
| Secure agent client with 256 bit AES encyption | |
| Create named users, with user access rights and activity monitoring | |
| Agent-to-agent chat and training mode | |
| Click fraud detection | |
| Manual and automatic click fraud warning notices can be sent to visitors | |
| Spider monitoring | |
| Full text searching of chats | |
| Capture and store visitor contact information against visitor in database | |
| Operator Client can run on low bandwidth connections with idle detection, compressed and encrypted data between server & client | |
| Automatic purging of old data from database | |
| Ability to track visitors via server-side code, web server log files or client-side javascript or image (or combination) | |
| Live enaging can execute custom javascript function on client allowing for custom actions to be performed when visitor | |
| 'invites' are sent | |
| Automatic daily, weekly & monthly web traffic support reports send to your inbox | |
| View daily & monthly traffic summary from within the WhosOn operator client | |
| View web analytic reports via web browser interface | |
| View live visitor lists both in the Windows based client and web interface | |
| Customize On Line Graphic | |
| Customize Chat Invite Graphic | |
| Customize Click Fraud Warning | |
| Customize Chat Client Logo | |
| Customize Opening Message | |
| Customize Waiting Messages | |
| Customize Forwarding Message | |
| Customize Forwarding URL | |
| Create Manual Links | |
| Customize Click to Call Back | |
| Create Content Groups | |
| Exclude web pages from your site | |
| Customize Site Entry Alerts | |
| Customize Prospect Detection | |
| Customize Customer Detection | |
| Customize email address(es) | |
| Customize Auto Reports | |
| Monitor Site Availability | |
| Purchase |  |