This tab is used to setup the Touch feature which can be used to inform you if your web site is down.
ParaChat LiveHelp can periodically check that your web site is up and running. Every 10 minutes or so (the interval is configurable) ParaChat LiveHelp can 'touch' a page on your site. ParaChat LiveHelp will request a HTTP Get of a specific page. If there is no response or a response in error ParaChat LiveHelp will raise an Exception (170 – Touch failed).
This exception can be emailed to you or sent to the ParaChat LiveHelp Clients (or both), so that you can investigate the problem. When a touch fails ParaChat LiveHelp will continue to check the site. If the touch starts working again ParaChat LiveHelp will raise another exception (171 – Touch Resumed) and email this to you.
Enable Periodic Touching For This Site
Check this option to enable this feature.
Page to Touch
Enter the page that ParaChat LiveHelp will request from your site. Make sure this page exists on your site.
Touch Every
In this entry you can specify the interval in minutes between touches. The minimum is 2 minutes.
Timeout
Enter the timeout seconds. This is the number of seconds that ParaChat LiveHelp waits for a response before raising the Touch Failed exception.
HTML Returned
You can examine the HTML returned for specific text. If the HTML returned does not contain the text specified the touch will fail. You don’t need to specify the full HTML of the page, just specify any specific text that MUST be returned. Leave blank to ignore the HTML returned. This is useful if you not only need to confirm that your web site is working, but a specific page is also returning the correct content.