ParaChat LiveHelp can send SMS messages when exceptions occur for the selected site or when Prospects, Customers & Chat requests are detected.
You can send multiple outgoing SMS text messages to different recipients. SMS messages can be sent to any mobile device in most counties and using most networks.
The actual sending of SMS messages can either go via your mobile provider's SMTP gateway or via our SMS Gateway.
SMS Recipients For This Site
Enter the phone number to receive SMS text messages for this site. Separate multiple numbers with ;
Note: Numbers must be entered in full international format with the country code (no +). Eg: 4477991234568. If you are sending via your mobile providers SMTP gateway then you must enter the number in the format 'mobilenumber@provider'. Check with your mobile provider for the correct address.
Send A Daily Activity Summary SMS For This Site Each Day At Midnight
Select this option to receive an SMS traffic summary each day.
Send A SMS When New Prospects/Customers Detected
Select this option to receive an SMS message when new prospects/customers are detected.
Send A SMS Message For New Chat Requests
Select this option if you want an SMS message to be sent whenever visitors request a chat. Each ParaChat LiveHelp Client user can also specify their own SMS number. The chat requests will be sent to both client specific numbers and to the site number (if they are different).
Send SMS Message Via SMTP Gateway
Select this option if your mobile provider offers an SMS-via-Email service. Some mobile providers allow you to send SMS messages via email using the mobile number in the email address (for example, 012312345678@sprint.com). ParaChat LiveHelp will then send the SMS messages via SMTP. If you enable this option then you must enter your SMS Recipient number as an email address. Contact your mobile provider for the format.
If you do not enable this option then you can send SMS messages via the Parker Software SMS Gateway. Before sending SMS messages via our gateway you need to setup an SMS Server Account and purchase 'credits'.