Customer detection is the next step from Prospect detection.
It allows you to flag visitors that visit a certain page as a 'customer'.
Click the Enable Customer Detection On This Site to switch on Customer Detection.
In the If Visitor Views Page entry, enter the page name that when viewed would cause a visitor to be flagged as a customer. This would normally be your check out page, or you could create a custom page that is called when the customer completes an order (a 'track back' page).
In the With The Query String entry, enter a query string to also check for. Enter * for any query string.
You can then extract the revenue generated by this customer. In the Extract Revenue From QueryString Field entry, enter the field name that will contain the revenue.
When ParaChat LiveHelp detects a new customers it increments the first referrer’s customer count. It also increments the New Customers total for the day. The visitor is then flagged in the database as a Customer – and will show as an existing customer on all future visits. The visitors icon will change in the Current Visitors list and the visit will be added to the Customer List. The revenue generated will be recorded against the visit. The total revenue will be recorded against the daily totals.
ParaChat LiveHelp can also send you an email or popup message to the ParaChat LiveHelp Clients.