Content Groups enable you to group similar groups of pages within your site under a group heading.
You can then view current visitors via the ParaChat LiveHelp Client, grouped into Content Group. The visitor's current Content Group will change as they move around your site.
The Content Group is also stored against the Page in the database, allowing reports to be created based on Content Groups.
In the Content Group Names list - enter the group headings. Then in the Page or Path list enter the list of paths and pages for each group.
For example, suppose you have a group called 'Support'
In this group you could assign the following Pages:
support/*.htm
customersupport.htm
forum/*.*
Then if a visitor views any HTM file in the support folder OR the customersupport.htm page OR any page in the forum folder they will be assigned to the Support content group.