You can perform a full text search on existing chat sessions. This is useful if you need to find a chat session but can only remember certain words or phrases.
Click the Chat Sessions drop down button on the toolbar and select Chat Full Text Search.
Enter your search phrase in the Search For box. Select the Period that you want to search, this can be Today, This Week, This Month, This Year or Last Year.
Click the Search button to start the search.
All the chat sessions made by all agents in the currently selected site that contain the search term will be listed. Click one of the chat sessions to view the full Transcript. The lines containing the search term will be highlighted in the transcript window. Click the Visit Detail tab to view the visit detail associated with the selected chat session.