Send an Invite request to any visitor. The visitor will see a graphic appear on their browser, and move across the screen once before disappearing. The Visitor may either close the graphic, or click it to start a chat session with an agent. The default invite graphic may be used, or upload a custom invite graphic. The invite itself is not a pop-up, and will work despite pop-up blockers as a result.
To send an invite request to a visitor, simply right-click the visitor in the Current Visitors list, and choose Send Invite from the pop-up menu (or CTRL +I).
The Invite will appear within the visitor's browser as a graphic file:
The graphic will move across the page, stopping at the right hand side for a few seconds before moving back to its original position. It will then disappear after a few more seconds. The visitor can close the invite by clicking the red close X. If a vistor clicks the button, a chat window will open.
Changing The Start Position
By default, the invite graphic will appear in the visitor's web browser at the top of the window. An agent may change this position from their Client. Open Site Properties, and select the Chat tab. In the Invite Position box, enter the pixel position relative from the top of the browser window that the graphic should appear. The position will be the same even if the visitor has scrolled down the page - so they will always see it.
Automatically Inviting
ParaChat LiveHelp can automatically send invite requests to visitors that it detects as 'Prospects'. A prospect is a visitor that has viewed a set of key pages either during a single visit, or over several separate visits. See: Client Options - Prospect Detection.
Sending Custom Invites
An agent may also send custom text invites to visitors, where each invite can use a custom message. Select Send Text Invite from the pop-up menu.
Agent View
Web Page Visitor View
Enter a custom message, and click the Send button. Replace the default border graphic with a custom graphic if desired.