Welcome to ParaChat LiveHelp, our all-in-one, real-time chat service, web site visitor monitoring tool, and analytic reporting tool. If you own or operate a web site, you will find ParaChat LiveHelp an indispensable tool. ParaChat LiveHelp allows your web site visitors to interact with your organization's agents using live, one-to-one chat, a leave message option, and/or a click-to-call-back option. Visitors do not need to download or install anything in order to receive live help. Visitors click a Live Help image or link that you place on your own web page(s) to talk with your agents instantly. Your agents can also watch visitor activity as it is happening, pro-actively engage visitors, and review detailed web site statistical and analytic reporting. This repertoire of features makes ParaChat LiveHelp an invaluable tool for truly understanding your web-based business, and for offering premium customer sales and support services at the most strategic moments in the sales conversion process.
Core ParaChat LiveHelp Features:
ParaChat LiveHelp gives you a real time view of your web site visitor activity. You can watch visitors arrive at your site and move from page to page in real time. You can see where they came from (the Referrer), and specific data about the visitor, such as Country & City, Browser, Operating System and Reverse DNS. You can see if the visitor has been to your site before – and if so details of each previous visit. All this information is updated before your eyes in real time – as it happens.
ParaChat LiveHelp allows your web site visitors to chat to operators within your organization in real time. This enables you to provide live sales & support directly on your site. Whilst chatting, operators can instantly see details of the visitors visit (what pages they have looked at) and their previous visits. They can also access previous chats. Operators can ‘push’ pages to the visitor to help direct them to the correct part of your site. You can setup department-specific chat allowing you to direct (for example) pre-sales & after-sales support chats to different operators within your business.
ParaChat LiveHelp enables you to quickly add click-to-call-back to your web site. Your visitors will be able to click a link and fill in a simple form to request a call back from someone within your organization. The call back notification process is handled automatically by ParaChat LiveHelp and details of each call back request is stored in the ParaChat LiveHelp database.
ParaChat LiveHelp enables you to engage with your web site visitors in real time. You can send 'invite' requests to any of your visitors whilst they are browsing your site. The Invite appears as a floating message across the visitor's browser. The visitor can click the message to start a chat session. You can send graphical invites (using any .giffile you like) or custom text messages. Each visitor can be sent their own personalized message. ParaChat LiveHelp can even automatically send Invite requests when certain conditions are met, for example, when a Prospect is detected or when visitors arrive at your site that match a certain set of conditions.
Prospect Detection allows you to focus on visitors to your site that are potential customers. You can define a set of key pages that when viewed a visitor will be flagged as a 'Prospect'. This can be over multiple visits. When a prospect is detected ParaChat LiveHelp will inform you in real time and update a log in the database. You can even setup 'auto-invites' so that prospects are automatically invited to chat with you.
ParaChat LiveHelp can alert you in real time if the same visitor clicks on a Paid-For-Listing link repeatedly - either over a period of days or within the same visit. ParaChat LiveHelp can send a warning message to the visitor automatically when click-fraud is detected. You can also manually send a warning to any visitor via the ParaChat LiveHelp Client.
Whilst providing real time views of your visitor activity, ParaChat LiveHelp updates a SQL Database of Visits, Visitors, Page Views, Prospects and Referrers etc. You can run reports on this database using the included Charts & Reports tool. Over 75 standard traffic analysis reports are included. These can be accessed from any web browser. ParaChat LiveHelp will also email you daily, weekly and monthly web traffic analysis reports. These automated reports provide a comprehensive analysis of your web site traffic direct to your inbox.
ParaChat LiveHelp can alert you in real time if your web site stops responding so you can take immediate action. ParaChat LiveHelp will then inform you when you web site comes back on-line.
ParaChat LiveHelp can integrate directly with Microsoft Dynamics CRM (more CRM systems will be added soon). Visitor information, chat sessions and call back requests can be added to your CRM system directly from the ParaChat LiveHelp Client.