ParaChat LiveHelp supports departmental chat. This means that you can assign chat agents to a department and have visitor chat requests sent only to agents within a certain department. There is no limit to the number of departments you can have within a domain. If no department is specified then the chat request is sent to all agents - regardless of their department.
For instance, suppose you have 2 departments: 'Sales' & 'Support'. On some pages within you web site your chat link could be directed to only agents within the 'Sales' department or the 'Support' department. Each chat link will show 'available' or 'not available' depending on the status of agents within the department.
Before setting up Department Specific chat you need to assign department names to agents. This is done in the Client options (choose File...Options). On the first tab enter the department name in the 'My Details' section.
Now on your web pages edit the 'sWODepartment' parameter in the embedded coed:
In this example, we will assume the department is 'Sales'.
var sWODepartment = "Sales"; // optional department
Do this on each page that relates to the 'Sales' department and repeat for your other departments. For pages that do not relate to a specific department leave as is.
You can do this by making a small change to the code:
<!-- Embedded ParaChat: Insert the script below at the point on your page where you want the Click To Chat link to appear -->
<script type='text/javascript' src='http://testdrive.parachat.biz/include.js?domain=testdrive.parachat.biz'></script>
<script type='text/javascript' >
sWOResponse='';
sWODepartment='Sales';
if(typeof sWOTrackPage=='function')sWOTrackPage();
</script>
<!-- End of embedded ParaChat -->
The Line
sWODepartment='Sales';
Tells ParaChat LiveHelp Server to direct chat requests to the "Sales" department first.