This tab is used to define the Click To Call Back settings. Click To Call Back is an optional feature provided by ParaChat LiveHelp. It enables visitors on your web site to request a call back from someone within your organization.
You can disable the Click To Call Back feature on this site by disabling the Enable Click To Call Backs On This Site option.
Opening Message
Enter the text that you want to appear at the top of the Click To Call Back form. The text can contain HTML tags.
Call Back Accepted Message
When a visitor has filled in the Click To Call Back form and submitted it, the text entered here will be displayed. Separate messages can be defined for when agents are on-line and when they are not.
Allow Visitor To Request A Specific Department
If this option is enabled then the visitor will be able to select a specific department within your organization that they want to receive the call back from. This appears as a drop down list on the Click To Call Back form. The list is created dynamically based on which agents are on-line at the time the call back is requested.
Allow Visitor To Request A Specific Agent
If this option is enabled then the visitor will be able to select a specific agent that they want to receive the call back from.
Allow Calls To Be Made Via Skype
If this option is enabled then the visitor can select to be called back via a Skype ID. When the call back is made via the ParaChat LiveHelp client you also have the option of using Skype to make the actual call.
Generate Link
Use the linking code provided below to Request A Call Back.
