Generating The Link Via The ParaChat LiveHelp Client
You can generate the above link via your LiveHelp Client. Select the Site Properties - Call Backs tab. Then select the Generate Link tab.
When a visitor clicks your 'Call Me' link the ParaChat LiveHelp Click To Call Back form will be loaded. The visitor enters their name, company and telephone number. They also have the option of entering a preferred call back time and optional department/agent that they wish to speak to. When the visitor submits the form the data is sent to the ParaChat LiveHelp server.
At the correct time, ParaChat LiveHelp will then do the following, to inform you that a visitor needs calling:
- Send a popup notification to all on-line ParaChat LiveHelp agents.
- Send an email to the site admin.
- Send a SMS message (if enabled).
A list of pending call backs will show in your ParaChat LiveHelp client.
An agent can then select the call back to view all of the visitors information. At this point they can make the call. The status of the pending call back is then updated so that other agents know the call is in progress.
All call backs are recorded in the ParaChat LiveHelp database. You can view lists of call backs made via the ParaChat LiveHelp Client - Visitor Lists toolbar button. Call backs also show against a visitor when viewing their visit details.
When a visitor clicks the call back link a new window will open.
The visitor enters their Name and optional Company name. They can also select when they would like to be called, and (if you enable the option on the site properties) they have the choice of selecting a specific department or agent. The visitor then clicks Next.
The visitor then enters the Telephone number. They can also request to be called via Skype or a Land line. The Country will be automatically selected based on the visitor's GEO-IP however they can change it if required.
The visitor can enter an optional Message before clicking the Request Call Back button to send the call back request.
As with the Chat client all the text can be changed and you can change the background and logo.