Your hosted chat solution is equipped with a moderated event feature that is used to hold organized and structured events online, and in real time. Your hosted chat solution includes moderated event feature to be easy to set up, easy to use, feature-rich, and intuitive for end-users, moderators, speakers and room administrators alike. Below you will find a guide to setting up, conducting, and completing a moderated event.
There are 2 moderation modes into which a chat room may be configured:
When the moderated event mode is enabled, the main chat window becomes "read only". User submissions are filtered to a designated moderator for review. The moderator may reply to the question, or forward it to a designated speaker for reply. When the reply is posted, the original question appears along with the moderator or speaker's reply in the main chat window for all users to read.
This is a unique mode where the features of open chat are coupled with the features of moderated chat. When invoked, the chat interface has 2 chat text input fields. The top chat text input field is used for submissions to the main chat window. The bottom chat text input field is used for submissions to a moderator. Open moderation allows users to chat freely in the main chat room, as well as to submit questions to a moderator or speaker who, in turn, submit an answer to the submitted questions. Questions and answers display together in the main chat window as you find with moderated chat mode.
How It Works
When you place your Chat Room into a moderated mode, users may no longer submit their chat text directly to the main chat window. Private chatting is automatically disabled as well. Chat text is submitted to a Moderator for screening and editing, then forwarded on to a Speaker. The Speaker will answer the screened question, and submit both the original question and the corresponding answer together to the main chat window for all users to read. Regular Users will then see their name and question appear in the main chat window, along with the Speaker's name and the answer to their question. When the moderated event is over, moderated mode may be turned off on-the-fly to return the room to an open chat setting. A transcript of the event can be retrieved for posting or distribution. Transcripts are always enabled for moderated events and cannot be disabled. This is to insure a transcript is created for your event.
Moderators
Assign a moderator name in this field. Make sure you have created a user name and password for this user.
Speakers
Assign a moderator name in this field. Make sure you have created a user name and password for this user.
Moderation State
Turing the moderation module on / off can only be done via the Admin Console.
Public Chat During A Moderated Event (Open Moderation)
Please see the Open Moderation information page.
Private Chat During Moderation
Enabled - user will be allowed to private message one another (This is not the same as Open Moderation)
Disabled - private messaging is not available
Submit Questions on a Web Form During Moderation
Turing the moderation module on / off can only be done via the Admin Console.
Color Customizations for Moderation
Assign colors to the different options above. More information on these parameters.