A variety of server-based, chat transcript-related options exist on the Room-level of your Service Administration Page. To access these options:
1. Log into the Service Administration Page using your admin name, password and Group name.
2. Click the "Edit My Group" link
3. Select the room you want to edit from the pulldown menu in the "Select a Room to Edit" section, and click the "Edit" button.
4. Scroll down to the "Transcript Settings" section to configure the following options:
Timestamp All Messages:
If you would like a timestamp to accompany each chat message in the chat transcript, set this option to "On". It is important to note that the timestamp that appears in the chat window uses the local clock on each user's computer, where the timestamp that appears in the chat transcript log file uses the clock on the chat server itself. As such, you will find that the timestamp that appears in the chat transcript is Pacific time (GMT minus 8 hours).
Log Private Chat:
To write messages that are sent in Private Chat windows to the chat transcript log file, set this option to "On". Private chat messages will appear in chronological order along with messages posted to the main chat window.
Rotate Transcripts:
To prevent an automatic chat transcript from rotating when it reaches its 4mb limit, set this option to "Off". If you turn this option off, the auto transcript will stop when it reaches 4mb
Automatically Log Transcripts:
To automatically generate chat transcripts, set this option to "On". When this feature is turned on, all chat text within the main chat window is written to a log file on the chat server. This option may also be turned on/off from the Admin Console as noted above.