Moderated Events

When you use Professional and above your hosted chat solution is equipped with a moderated event feature that is used to hold organized and structured events online, and in real time. Your hosted chat solution includes moderated event feature to be easy to set up, easy to use, feature-rich, and intuitive for end-users, moderators, speakers and room administrators alike. Below you will find a guide to setting up, conducting, and completing a moderated event.

There are 2 moderation modes into which a chat room may be configured:

Moderated Chat

When the moderated event mode is enabled, the main chat window becomes "read only". User submissions are filtered to a designated moderator for review. The moderator may reply to the question, or forward it to a designated speaker for reply. When the reply is posted, the original question appears along with the moderator or speaker's reply in the main chat window for all users to read.

Open Moderation

This is a unique mode where the features of open chat are coupled with the features of moderated chat. When invoked, the chat interface has 2 chat text input fields. The top chat text input field is used for submissions to the main chat window. The bottom chat text input field is used for submissions to a moderator. Open moderation allows users to chat freely in the main chat room, as well as to submit questions to a moderator or speaker who, in turn, submit an answer to the submitted questions. Questions and answers display together in the main chat window as you find with moderated chat mode.

How It Works

User asks question  >>>  Moderator screens question  >>>  Speaker answers question  >>>  All users read question and answer

When you place your ParaChat Room into a moderated mode, users may no longer submit their chat text directly to the main chat window. Private chatting is automatically disabled as well. Chat text is submitted to a Moderator for screening and editing, then forwarded on to a Speaker. The Speaker will answer the screened question, and submit both the original question and the corresponding answer together to the main chat window for all users to read. Standard Users will then see their name and question appear in the main chat window, along with the Speaker's name and the answer to their question. When the moderated event is over, moderated mode may be turned off on-the-fly to return the room to an open chat setting. A transcript of the event, if generated, can be retrieved for posting or distribution.